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Starbucks
Training & Support Platform
Empower Teams to
Prevent and Self-Solve
Common Equipment Issues

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Reduction in Service Calls

Faster Speed of Service
Greater Uptime Uptime

Customer satisfaction

Increased Morale

Lower Stress

More Profit

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99% STORE MANAGERS
"Yes! I would recommend this training."

  Based on 1,300+ completed surveys  

Our Story:
We've been servicing Starbucks equipment & facilities for 15 years. Our live training ran for over a decade (2009 -2020) up-skilling thousands of SMs, DMs & FSMs equipment knowledge! 

The results were so powerful & well received that FSM, Pete Riley won a Bravo Award from Howard Schultz for its impact on NYMetro!

“ARS's live training was the best we ever 

had, until they launched Green Machine.”

Pete R. ~ Facilities Service Manager 

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Imagine the SCEMM for the YouTube generation!
We cut through the fluff and make the most valuable content easy, fast & fun to learn.

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HUGE RESULTS IN NO TIME

  Based on 30,000+ modules completed!  

Before Training
51%

After Training
96%

Average Growth
88%

Expected outcomes:
• Get to know your equipment MUCH better
• Learn preventative maintenance best practices
• Become empowered to troubleshoot common issues
Identify equipment knowledge gaps & strengths
• Prep SMs, ASMs, SS, & Barista Trainers to knowledge share.


These skills help reduce downtime, improve customer satisfaction & boost team morale!

“I've learned many great ways to maintain & troubleshoot equipment, now my team is able to solve problems quickly instead of always having to call them in.
Joey K. ~ Store Manager

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“Fresh and relevant, easy to access and digest. Great investment of time.
Erica W. ~ LS District Manager

About Your Instructor:

Your training is lead by Tony Busicchia, who for 13 years has been the Lead Service Tech at ARS (a top rated Starbucks vendor),

 

Tony was the instructor of ARS’s live Starbucks equipment training for 10 years, which helped FSM, Pete Riley win a Bravo Award.

 

Tony has been repairing & installing commercial equipment since 1992. He’s one of the most knowledgable and likable industry pros out there.

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96% TRAINEES
"Yes! I feel more supported with Green Machine."

  Based on 1,300+ completed surveys  

Course Overview:

The program comprises of 2 courses of 1 hour each.
Each course is broken into micro learning modules of 3-12 minutes.

BG&W Course​:

BG&W Intro
(2 min)

What We'll Learn & Why it Matters

Mastrena I or II
(9-18 min)

Cleaning Procedures + Troubleshooting

Grinder
(8 min)

Cleaning Procedures + Troubleshooting

Urns
(11 min)

Cleaning Procedures + Troubleshooting

Water Filtration
(5 min)

Cleaning Procedures + Troubleshooting

4 Coffee Fundamentals (5 min)

Best Practices & General Knowledge

Nitro Cold Brew
(5 min) 

Cleaning Procedures + Troubleshooting

Brewer
(8 min)

Cleaning Procedures + Troubleshooting

Water Softener
(4 min)

Cleaning Procedures + Troubleshooting

Nitro Expert Course​:

Nitro Intro
(3 min)

What We'll Learn & Why it Matters

Tips & Trouble Shooting (9 min)

Common Challenges & Solutions

In-Line Filter
(10 min)

In Depth Cleaning Procedure

Beverage Line
(11 min)

In Depth Cleaning Procedure

Keg Transfer
(6 min)

In Depth Cleaning Procedure

Parts & Mechanics

(8 min)

Where Parts are & What They Do

Cleaning
(8 min)

Cleaning Best Practices

Tap & Font
(6 min)

In Depth Cleaning Procedure

Keg Cleaning
(4 min)

In Depth Cleaning Procedure

“I would recommend these courses to every

partner that wears the green apron.”
Les F. ~ District Manager

How it Works:
When you subscribe to Green Machine you get unlimited access to all the tools & content on our Platform.

 

Train as many team members as you'd like, take any module, in any sequence, as often as you'd like.

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96% PARTNERS
"Yes! I feel more supported with Green Machine."

  Based on 1,300+ completed surveys  

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“This is more than a cost savings strategy. When we improve partner confidence, we improve sentiment and retention across the organization.
Jennifer P. ~ Regional Director

Summary:

If you are ready to empower your team, prevent equipment failure, and learn to troubleshoot the most common equipment issues this training is for you!

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